What is the Simon Insider® program?

Simon Insider is a shopper rewards program at participating Simon shopping centers. Members can earn automatic CashBack Rewards and exclusive benefits, including access to reserved parking spaces, just for doing what they love…shopping.

How does Simon Insider work?

Simon Insider is powered by Spring Marketplace, Inc. (i.e., Spring) and is built into the credit or debit card you already carry, so you do not need to carry a loyalty card, present coupons or remember codes. Once you register your credit or signature-based debit card(s) with Simon Insider, you can begin enjoying automatic CashBack rewards from participating Simon shopping centers simply by shopping with a registered card. Login to your account at www.simoninsider.com to browse and activate available offers at a participating Simon shopping center.

How do I earn and redeem Rewards?

You earn a Reward by reaching the program goal amount – this can be done in one visit or over multiple visits. After you reach the goal amount, Insider Cash will be activated on your account and we’ll notify you via email and text.

Your Insider Cash will appear in your account dashboard after you have earned it. You’ll then be able to apply one or multiple rewards towards program-wide offers or to a specific program location.

As an example, if the program is “Earn a $10 reward for every $250 you spend”,  $10 in Insider Cash will be activated on your account after you reach the $250 goal.  This $10 in currency can then be applied towards one $10 reward offer, or two $5 reward offers.  You redeem the Offer by making a subsequent qualifying purchase at the program location you selected.  Questions about Insider Cash? See Insider Cash.

Spring, which powers this rewards program, will then issue a credit directly to the registered card you used for this transaction. Your cash back from Spring will show up on your card statement as a credit, and is usually issued within 3-4 days

What is the Insider Cash I see in my account?

It’s a currency that can be used to activate exclusive Offers redeemable at locations in our rewards program. You earn this currency when you hit the rewards threshold amount for our program.

I have an Insider Cash balance on my account, how does it work?

You’ll see your balance when you are logged into your account. Use your Insider Cash balance towards Offers. For example, if you have $20 to use, get $5 cash back at four different places, or $20 back at one. After you’ve applied your cash to an offer, the offer is linked to your card. You redeem the Offer by making a subsequent qualifying purchase at the program location you selected.

After I have applied my Insider Cash to an offer, how do I know it is linked to my card?

You’ll get a confirmation email when an offer has been linked to your card and account. You are able to view all linked offers under “My Account”, listed in “My Offers”.

I used my Insider Cash on an Offer I no longer want, can I get my Insider Cash back?

Sorry, at this time if you use your Insider Cash on an Offer, you are unable to exchange it for another. You have 60 days to redeem the offer you selected.

I had Insider Cash on my account, but it disappeared. What happened?

Insider Cash does have an expiration date, just like our other Offers. When you have Insider Cash, apply it to the Offer(s) of your choice within the expiration period. Once you apply your Insider Cash you have 60 days to redeem the Offer.

I see an Offer has a bonus, how does that work?

Some Offers have a bonus amount of cash back, in addition to the amount of Insider Cash you need to link the offer to your card and account. For example, if the Offer is labeled “$5, with a $15 Bonus.” Your Insider Cash balance will reduce by $5, but the value of the Offer is actually $20. You’ll get an email confirming your $20 Offer when it is linked.

How do I activate and redeem Offers?

  • Insider Cash Eligible Offers: Our cash back offers can be activated and linked to your account using the Insider Cash on your account. We’ll send you a confirmation email letting you know the Offer has been activated. You can then redeem the Offer by making a qualifying transaction that exceeds the minimum purchase requirement and subject to any fine print and restrictions at the program location. Spring will then issue you a cash back credit for the Offer amount directly on the card you used for this transaction. Cash back credits are usually issued within 3-4 business days.
  • Real-Time Spring Offers: Instantly activate and redeem exclusive offer opportunities that pop up via email or text while you’re shopping. Activate the Offers we send to you with one click on an email or tap on a device screen. Insider Cash is not needed to activate these offers. You can then redeem the Offer by making a qualifying transaction that exceeds the minimum purchase requirement and subject to any fine print and restrictions at the program location. Spring will then issue you a cash back credit for the Offer amount directly on the card you used for this transaction. Cash back credits are usually issued within 3-4 business days.
  • Spring Offers sent via email: Activate the Offers we send to your inbox with one click on an email or tap on a device screen. Link as many offers as you like to your card before your next visit. Cash is not needed to activate these offers. You can then redeem the Offer by making a qualifying transaction that exceeds the minimum purchase requirement and subject to any fine print and restrictions at the program location. Spring will then issue you a cash back credit for the Offer amount directly on the card you used for this transaction. Cash back credits are usually issued within 3-4 business days.

How do I earn access to Reserved Parking?

Members who register over $1,000 in qualifying purchases in a calendar month at a participating Simon Insider shopping center will earn VIP status and access to our Reserved Parking spaces.  You will be notified by email that you have achieved VIP status, and you must present this email to a Simon Guest Services representative at the center in which your purchases qualified for VIP status.  Upon verification of your eligibility, you will be provided a Reserved Parking hangtag permit  You may only park in the Reserved Parking spaces if your valid permit is visible and hanging from your rearview mirror.  Your Simon Insider Reserved Parking permit is valid at any participating Simon Insider shopping center where Reserved Parking spaces are available.

How do I join Simon Insider?

Visit www.simoninsider.com, a Simon Guest Services representative or a Simon Insider sign-up kiosk at a participating Simon shopping center.

Can anybody join Simon Insider?

You must be at least 16 years old, legally reside in the U.S. and have a valid email address. Employees or agents of Simon Property Group and its affiliates are eligible to enroll in the Simon Insider program but may not eligible for certain program benefits or rewards, including Reserved Parking.

How much does it cost to join?

Membership is completely free.

Is Simon Insider available at all Simon shopping centers?

Simon Insider is currently available at the 20 Simon shopping centers.

Do I earn rewards for spending at any store at a participating shopping center?

Every store and restaurant that is in the mall directory is included, with a few possible exclusions. For instance, short-term tenants, businesses that do not accept credit/debit cards or purchases made through insurance. Other select instances may not be eligible.

What is Spring?

Spring is a rewards platform that works directly with Visa, MasterCard, American Express and other providers to securely aggregate transaction history for their members and provides automatic offers directly back to the member’s card account. For more information on Spring, visit www.springrewards.com

Why do you need my credit card?

Spring works directly with your registered credit card to automatically track qualifying purchases at any store in a participating Simon shopping center and apply offers and CashBack rewards directly to your card. You do not have to present paper coupons or remember special offer codes. Just register and use the Visa, MasterCard or American Express cards you already carry.

What credit cards can I register?

Spring currently works with Visa, MasterCard and American Express cards that are issued by banks based in the U.S. and are paid in U.S. dollars. Spring does not currently accept Discover or American Express Corporate cards. Additionally, debit cards must be swiped and signed for as a credit card. PIN debit transactions are not supported by Spring. In the event we cannot work with a particular card at a particular store location, this will be listed under the Offer Details & Restrictions section.

Can I register multiple credit cards on my account?

Yes. Login to your account, go to My Account, select the Debit/Credit Cards tab and select “Add Another Card” at the bottom. Your whole family can use the same account, earning rewards progress anytime a connected card is used to shop. While multiple cards can be connected to a single account, each individual using the rewards program platform may only have one registered account.

Can I register the same credit card to different accounts?

No. A registered credit card can only be associated with one account on Spring’s network.

Can I remove a credit card from my account?

Yes. Login to your account, go to My Account, select the Debit/Credit Card tab, click “Edit” to the right of the card and select “Delete Card”.

Where do you store my credit or debit card number?

Similar to how eBay, Amazon and others store your card data, it is safe and encrypted. Spring is PCI compliant and has the strongest possible security rating. All of your credit card information is encrypted with bank-grade security measures. In addition, Spring undergoes rigorous security reviews on a regular basis to ensure systems and your information is safe and secure. By partnering with Trustwave, a third-party security firm, Spring is able to remain at the forefront of data security technology to ensure that your data is protected.

How do I manage my email preferences?

Login to your Simon Insider account, go to “My Account”, click the “Profile” tab and update your email preferences.  

What happens if I don’t redeem my Offer?

If you do not redeem your CashBack offers before the expiration date, they are automatically deactivated.

Can I track my progress towards a reward?

Yes. Login to your account at www.simoninsider.com, go to My Account and select the “My Offers & Rewards” tab to review your current offers and rewards. You can also receive notifications by email or text.

Do I need to tell the store sales associate that I am a Simon Insider member when I make a purchase?

No, just use any of your registered credit cards when making a purchase.

How do I cancel my membership?

You can cancel at any time by accessing your account at www.simoninsider.com and removing all cards that have been linked and associated within your account.

Where can I find the terms and conditions for Simon Insider?

The terms and conditions can be found on www.simoninsider.com.

Why do you need my email address?

We need a valid email address to be able to communicate your Simon Insider benefits, rewards, exclusive offers, and more.

What happens if I cannot remember the email address that I used to sign up for Simon Insider?

Spring, our partner, which manages our rewards program, is available to help. Contact support@simoninsider.com with any additional questions or feedback.

What if I forget my password?

First, select the shopping center that you are a member of.  Then select “Reset Password” on the login page, enter your email address that you used to sign up with and you will receive directions on how to retrieve your password.

I made a transaction at rewards program participant with my connected card, but I did not receive a notification email and my rewards progress was not updated. Is something wrong?

First, please make sure that you used a card that is connected to your rewards program account. If you recently received a new card, make sure that you have added it on your rewards program account.

After that, please email support@simoninsider.com and provide a picture of your receipt or a screenshot of this transaction on your card statement that includes the last four digits of the card number you used. We will then be able to look into this further in order to apply this transaction to your account.

Note: It can take up to seven business days, depending on the bank, for this transaction to settle (no longer pending) on your card statement. We sometimes only receive the settlement transaction, so please let us know if the transaction does not show up on your rewards account once it has settled on your statement.

Are Simon Giftcard® purchases eligible to earn Simon Insider rewards?

No.  Simon Giftcard® purchases are not eligible for Simon Insider reward credit.

I redeemed an Offer at a rewards program business, but I have not received the CashBack credit to my card yet.

First, please check the following:

  • The Offer you redeemed was claimed or activated on your account and it is not expired
  • The fine print and restrictions were met as part of your qualifying transaction that reached the minimum purchase requirement
  • Spring will issue the CashBack credit to the connected card you used for the transaction that redeemed the Offer or Reward once this transaction has settled (no longer pending) on your statement. The credit will show up on your statement with “Spring Marketplace, Inc.” as the name and can take 3-4 business days, depending on your bank.

If you have still not received the CashBack credit after 3-4 business days, please contact Spring at support@simoninsider.com.